1. Original Artworks

​

All sales of original paintings are final.

​

• We provide high-resolution images, detailed dimensions, and texture close-ups on our product pages so you can view the piece accurately before purchase.

• If you require additional photos or video clips of a painting under different lighting conditions before finalizing your acquisition, please contact the studio at info@naoart.com and we will be happy to assist you.

​

2. Fine Art Prints & Custom Commissions

​

Because each fine art print is individually made-to-order and custom commissions are tailored to specific clients, these items are non-refundable and cannot be returned or exchanged for change of mind.

​

3. Damages During Transit

​

We take extraordinary care in packaging original canvases and prints (using heavy-duty crating, custom boxes, and archival sleeves). However, if your order arrives damaged, we will resolve it immediately.

​

• What to do: Inspect your package upon arrival. If the outer packaging is visibly crushed, torn, or damaged, take photos of the box before opening it.

• Timeframe: You must email us at info@naoart.com within 48 hours of delivery.

• What to include: Please include your order number, clear photos of the damaged outer packaging, and clear photos of the damaged artwork inside.

• The Resolution: For damaged prints, we will arrange a priority replacement print at no extra cost to you. For damaged original paintings, we will coordinate a secure return and process a full refund or studio credit once the piece is safely returned to the studio for inspection.

​

4. Lost Shipments

​

An order is only considered "lost" once it has exceeded the maximum customs carrier delivery window (typically [30] business days for international shipments) and the tracking status has completely stalled. If your order is officially deemed lost by the carrier, we will issue a replacement (for prints) or a full refund (for original artworks).